Effective Patient Scheduling is not just about managing Patient Appointments. Effective capture of patient information for determination of eligibility, obtaining prior authorization, and determining patient liability upfront is critical for improving collections. Additionally, the information captured during the process enables the caregivers to plan the delivery of care and reduce the long waiting time that patients typically experience. It is, therefore, imperative that the patient engagement process is coordinated across multiple channels – Web, Phone, Portal, and even chat.
Improve pre-registration by contacting the patient and improving the utilization of Patient Portals
Collecting Patient information, insurance information, and medical conditions to verify eligibility and obtain prior authorizations.
Coordinating and fixing the schedule through the provider portal and confirming the schedule with the patient
Sending automated reminders to the patient and provider via email, phone and patient portal.
Improve Patient Engagement and satisfaction.
Reduce Patient no-shows.
Reduce denials through improved eligibility verification and prior authorization.
Improves patient engagement.
Reduce costs by as much as 50% through offshore delivery.
